Terms & Conditions

Star Power Performing Arts Limited Privacy Policy


Our contact details

Name: Star Power Performing Arts Limited 

Company Number: SC743433

Phone Number: 07464003878

E-mail: starpowerpeformingarts@gmail.com

The type of personal information we collect

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details); 

· Health information; and

· Bank details;

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To register students to attend classes at Star Power Performing Arts Limited

· To enable you to pay for the services provided by Star Power Performing Arts Limited

We use the information that you have given us in order to facilitate provision of our services to students, maintain contact with parents and to enable payment for services. .

We may share your information with ClassForKids and Stripe in order to process your direct debit payments. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Steph at starperformingarts@gmail.com. 

(b) We have a contractual obligation to provide our services to you.


How we store your personal information

Your information is securely stored.

We keep your personal data for as long as we continue to provide services to you. We will then dispose of your information by erasure after a 3 month period.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at starpowerperformingarts@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by contacting Steph at starpowerperformingarts@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk



Behaviour Support/Management Policy and Procedure


As a provider of services involving children and young people, Star Power Performing Arts Limited are responsible for the management of attendees behaviour in our setting. Star Power Performing Arts understands that there are multiple factors which will affect the way children behave. If children/young people are bored, over excited or anxious their behaviour will change. Star Power Performing Arts Limited recognises that when children/young people have consistent boundaries for behaviour, it helps them feel confident as they learn what is and is not acceptable.

Star Power Performing Arts Limited Agrees to ensure that the behaviour of children/young people is managed in a suitable manner. We encourage parents and carers to share information with us which may affect the behaviour of your child/young person. 

In order to promote appropriate behaviour positive strategies will be used which include:

  • Providing positive attention by listening and talking to your child/young person. 
  • Setting, explaining and maintaining clear, reasonable and consistent limits so that children/young people can feel safe and secure in their activities.
  • Affirming and praising positive behaviour. 
  • Providing a happy, secure environment, where children/young people are encouraged to develop social skills to help them be accepted and welcome.
  • Appropriate strategies used; depending on the age, developmental stage and
  • individual needs of your child/young person.
  • Take a consistent approach to challenging behaviour.
  • Staff being positive role models.



Challenging Behaviour Policy


Staff members will be aware of:

The content of this policy

How to implement it 


Stage One

If your child/young person exhibits challenging behaviour the staff member witnessing this will issue a warning asking them to stop.

If your child/young person continues to exhibit challenging behaviour the staff member witnessing it will issue a second warning and advise the child/young person that this is their second warning.

Stage Two

If your child/young person continues to exhibit challenging behaviour the Company Director Stephanie Kane will be called and will speak to your child individually about their challenging behaviour. If Stephanie Kane is not available Megan O’Raw will deputise in her absence. After a conversation with Stephanie Kane your child/young person will be re-integrated to the class if it is safe to do so.

Stage Three

If your child/young person continues to exhibit challenging behaviour you will be called to come and remove your child from Star Power Performing Arts Limited. This will trigger a conversation between yourself, your child and Stephanie Kane (or Megan O’Raw/another class teacher in her absence) where it will be decided if your child/young person can return as a pupil of Star Power Performing Arts Limited. If they are to return, a behaviour management plan will be discussed and agreed. 


Unacceptable Behaviour

If staff witness a child/young person exhibiting behaviour that is racist, sexist or in any way offensive, unsafe, violent or bullying they will immediately be removed from class, you will be called and they will not be permitted to return to Star Power Performing Arts Limited. 

If another child/young person makes allegations that a child/young person exhibiting behaviour that is racist, sexist or in any way offensive, unsafe, violent or bullying this will be investigated by Star Power Performing Arts Limited and the appropriate action taken as per this Behaviour Support/Management Policy.



Policy Created      

Date this policy was created 

06/09/2022

 

 


Signatures 

 

Name and position

e-Signature

Approved by 

Stephanie Kane 

Director

Stephanie Kane

Approved by

Megan O’Raw

Teacher 

Megan O’Raw

 

 


Review Date            

Date this policy will be reviewed 

02/08/2025





Star Power Performing Arts Limited Complaints Policy and Procedures



1.    Rationale and Policy Considerations

 

The Complaints Policy in relation to a Performing Arts Academy means a policy setting out the procedures for both making and dealing with complaints about any aspect of the service.

A clear and effective Complaints Policy is an important part of providing a quality service. Even where every effort is made to meet quality standards, those who use a service may not always feel satisfied with the type, level or quality of the service that is provided. 

Although complaints can be difficult to receive and respond to, acting on a complaint appropriately, efficiently and promptly can help upgrade service quality and is important for the reputation of the service and to help ensure positive relationships.

The goals of this policy are to ensure that:

·   Anyone who comes into contact with the service will be assured that if they ever have a comment to make or need to make a complaint it will be welcomed and responded to appropriately.

·   Parents or guardians are aware that there is a Complaints Policy and Procedures 

·   All staff members are aware that if they receive a complaint there is a clear and specific procedure in place to deal with it in a confidential manner.

·   Complaints are taken seriously, resolved efficiently and effectively, and recorded appropriately.


 Children’s needs

Children need their parents/guardians to be able to easily, safely and effectively raise concerns with or about the service provided, on behalf of their children, to ensure that the quality of service that they receive is always safe and of good quality.

 

Parents’/Families’ needs

Parents/guardians need to: 

·   Feel comfortable about approaching the service staff to comment on:

o  the way services are provided; and

o the way the service works or does not work for their child. 

·   Feel able, and supported, to make a complaint about any aspect of service provision without fear of a negative impact on their child’s experience in the setting. 

·   Know that they will be kept informed about the progress of any investigation into their complaint and about the outcome of the investigation.

Staff needs

Staff members need to know:

·   That the service policy is to welcome and accept any comments or complaints. 

·   What the procedure is if any parent or other individual raises a concern with them and/or makes a complaint about any aspect of the service. 

·   Who is responsible for managing complaints within the service,

·   Who must carry out investigations. 

·   Who is responsible for recording information about the complaint and the details that should be recorded. 

·   That they absolutely must ensure that no complaint results in any negative impact on any child in the setting.

 

Management needs

Management needs:

·   To acknowledge the possibility of complaints and be very clear on how they will receive, manage, investigate and record any complaints in advance of any being made. 

·   To ensure that the policy and procedures relating to comments and complaints is clear, comprehensive and meets the requirements of all relevant legislation 

·   To know that all members of the staff team will be clear on their roles and responsibilities in relation to receiving comments or complaints from parents/guardians or others, about any aspect of the service provided. 

·   To ensure that parents/guardians and other stakeholders can be given clear policy information in the event of a complaint being made. 

2.   Policy Statement

Star Power Performing Arts Limited is committed to providing a quality service to children and their parents/guardians and we regularly evaluate our services in order to ensure this and to monitor the standard of our performance.

 

While this is always our aim, we accept that sometimes things do not always go to plan. In such circumstances, we want to know, so that we can put things right and learn from our mistakes. 

 

We welcome all comments on our services, positive or negative. Complaints will be accepted and investigated irrespective of the nature of the complaint or who the person making the complaint is. 

 

Star Power Performing Arts Limited gives a commitment to resolve complaints as quickly as possible. All complaints will be dealt with seriously, sensitively and appropriately to ensure that the standard of service provided by Star Power Performing Arts is maintained at a high level. The quality of the service provided to any child and family will never be adversely affected because a complaint has been made.

            

The complaints procedure is kept as simple as possible. Anyone making a complaint will be supported through the process as needed and given a copy of this ‘Complaints Policy and Procedures’ document. 

            

When a complaint is received Stephanie Kane will be informed immediately. Every effort will be made to address the issue informally before moving to a formal procedure.

 

If necessary the complaint will be fully and appropriately investigated. A written acknowledgment of receipt of the complaint will usually be sent within 3 working days and a response within 15 working days. 

 

If a complaint is made against Stephanie Kane, a representative staff member will conduct an investigation and ensure appropriate management and recording of the complaint. 

 

In the event of errors being made, Star Power Performing Arts will endeavour to correct them as quickly as possible and to give an explanation and, where appropriate, an apology. 

 

All complaints made – both formal and informal – will be recorded in detail. Records will be stored and will be retained for at least two years following resolution of the complaint as required by regulation and the Data Protection Act 2018 and UK GDPR will be adhered to.

 

All information relating to any complaint will be treated as confidential and shared only on a need to know basis. In the case of a Child Protection concern the Child Safeguarding Policy will apply. 

 

The evaluation of the outcome of the complaint will form part of the considerations for future policy and practice and risk management procedures.

 


3.    Procedures & Practices

How a complaint is received 

Star Power Performing Arts Limited is committed to open and regular communication with parents/guardians. We welcome all comments on our services, whether they are positive or negative.

Complaints will be accepted irrespective of the nature of the complaint or who the person making the complaint is.

How to make a complaint

A complaint can come to the attention of the service in a number of different ways: 

·   Contact, by phone or in person, with a staff member or by letter, email, and/or text. 

·   The complaint may be made by the person directly affected or by a person acting on their behalf. 

 

To whom a complaint can be made

If a person has a complaint about some aspect of the service’s activity, or about the conduct of an individual member of staff, it will often be possible to resolve the problem by simply speaking to the individual concerned and/or to theDirector, Stephanie Kane. 

Some complaints may fall more into the category of disagreements or differences of opinion, and may be resolved through discussion and compromise on the part of both the person making the complaint and the staff member concerned.

 

How a complaint will be managed

 

Stage One: Informal Process

In the first instance, those who wish to make a complaint are encouraged to speak directly to the relevant member of staff. If they do not want to do this, they can speak with Stephanie Kane, Company Director who will try to resolve the problem. 

The details of the complaint and the response will be recorded by Stephanie Kane.

If Stephanie Kane has a direct or indirect involvement in the matter being complained of, the complaint will be passed to Megan O’Raw (or, if necessary, another person who has had no involvement in the matter).

If a satisfactory resolution cannot be found, then Stage Two of the procedure will formally come into operation.

Stage Two: Formal Process

If informal discussions of a complaint or problem have not produced a satisfactory resolution to the situation, those making the complaint should be encouraged to put their complaint in writing to Stephanie Kane. All necessary support will be provided. Relevant names, dates and any other important information on the nature of the complaint should be included. 

Stephanie Kane will acknowledge receipt of the complaint in writing as soon as possible – usually within 3 working days – and fully investigate the matter within 15 working days. If there is any delay, those who made the complaint will be advised of this and offered an explanation. Stephanie Kane will be responsible for sending them a full and formal written response to their complaint.

Stephanie Kane, with the assistance of appropriate staff members, will carry out a full investigation. This may involve: 

·   Interviews with all relevant individuals 

·   Minute taking of all meetings 

·   Individuals being informed that they may have an appropriate individual present with them during the investigation. 

 

Where no grounds for the complaint are found, the person making the complaint will be notified and information detailing the next stage will be provided.

Where Stephanie Kane (or other appropriate person) investigating, finds grounds for the complaint, they will ensure that all of the required details are available from the person making the complaint.

Staff members must participate and support the investigation of any complaint, where requested. Any staff member involved in the complaint will be supported throughout the process.

Any complaints not within the scope of the service to investigate, will be referred appropriately. For example:

·   If Stephanie Kane has good reason to believe that the situation has Child Protection implications, they must ensure that process is followed according to the procedure set out in the Child Safeguarding Policy. 

·   If any person involved in the complaint has good reason to believe that a criminal offence has been committed they should contact the police. 

 

Communication of the Response/Outcome 

The formal response to the complaint will be sent from Star Power Performing Arts to the person who made the complaint and copied to all relevant members of staff if appropriate. The response will include recommendations for dealing with the complaint and any necessary amendments to the service’s policies and/or procedures and/or risk management procedures, arising from the investigation. 

Stephanie Kane may arrange a time to meet the person who made the complaint and any other relevant individuals, such as members of staff, to discuss the complaint and the service’s response to it. Stephanie Kane will judge if it is best for all parties to meet together or if separate meetings are more appropriate. 

The person making the complaint will be notified of the progress of an investigation on an ongoing and regular basis by the manager in writing, by email or letter.             

The person making the complaint will be immediately informed of the outcome of the complaint once it has been completed.

Stage 3: Review

If, at the conclusion of the above process, those who made a complaint are dissatisfied with the response they have received, the original complaint along with the service’s response will be passed to an advisory committee who will ensure that there is a complete review of the complaint. This review will be undertaken by a person not previously involved. 

The advisory committee will communicate a detailed response, including any actions to be taken, to both Stephanie Kane and the person who made the complaint, within 30 working days.

Recording of Complaints and Confidentiality

Records of complaints must be kept. All information relating to complaints is to be shared only on a need-to-know basis.

Where a complaint involves a child protection concern the Child Safeguarding Policy will apply. 

The record of the complaint must be kept for at least two years from the date on which the complaint has been dealt with. 

The record is to include:

·   The name of the complainant

·   The nature and details of the complaint

·   The date and time the complaint was received

·   The manner in which the complaint was received

·   The name of the person who received the complaint

·   The level of risk to the child or children arising from the subject of the complaint

·   The manner in which the complaint was dealt with, including:

o Any local resolution implemented

o Any specific meetings held with the person making the complaint and minutes of any such meetings

o Timelines for investigation of the complaint and notification of the outcome to the person making the complaint

·   Details of the investigation carried out

·   The outcome of the investigation

·   Details of any corrective or preventive actions to resolve the complaint

·   Information given to the person making the complaint about the progress and the outcome of the complaint

·   of the investigation and whether the action taken to resolve the complaint was accepted

·   Details of any plan implemented for the child’s care as a result of the complaint as agreed with the child’s parents/guardians

·   Details of any review to the risk management process in light of the complaint.

·   Details of any changes to practice or policy. 

 

All records of complaints must be kept in full compliance with the Data Protection Act 2018 and UK GDPR.

 

Only members of staff authorised by Stephanie Kane can access the Complaints Records File. 

 

4. Communication Plan [For staff & families]

All parents/guardians are to be informed of the policy and procedures regarding Comments and Complaints on asking. Staff members will check with parents/guardians that they have read and understood the policy and provide any assistance needed.

Parents/guardians may receive a copy of the policy at any time upon request.  

Parents/guardians and the staff team will receive written notification of any updates.

 

 


5.      Who Must Observe This Policy

This policy must be observed by Stephanie Kane and all staff members.

 

 

10.   Contact Information [Who to contact for more information]

If you need more information about this policy, contact: 

Name

Stephanie Kane

Phone number or email

07464 003878

starpowerperformingarts@gmail.com

 

 


6.     Policy Created        

Date this policy was created 

06/09/2022

 

 


7.     Signatures 

 

Name and position

e-Signature

Approved by 

Stephanie Kane 

Director

Stephanie Kane

Approved by

Megan O’Raw

Teacher

Megan O’Raw

 

 


8.     Review Date             

Date this policy was reviewed on

25/11/24

Next review date 25/11/25


 

Star Power Performing Arts Limited Photography and Filming Policy Statement


The purpose and scope of this policy statement

Star Power Performing Arts Limited works with children and families as part of its activities. These include: Musical Theatre training and performance opportunities for children and young people.  

The purpose of this policy statement is to:

  • protect children and young people who take part in Star Power Performing Arts Limited’s services, events and activities, specifically those where photographs and videos may be taken
  • set out the overarching principles that guide our approach to photographs/videos being taken of children and young people during our events and activities
  • to ensure that we operate in line with our values and within the law when creating, using and sharing images of children and young people.
  • This policy statement applies to all staff, volunteers and other adults associated with Star Power Performing Arts Limited.

     


Legal framework

This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in Scotland.


We believe that:

  • children and young people should never experience abuse of any kind
  • we have a responsibility to promote the welfare of all children and young people and to take, share and use images of children safely.


We recognise that:

  • sharing photographs and films of our activities can help us celebrate the successes and achievements of our children and young people, provide a record of our activities and raise awareness of our organisation. This includes sharing of photographs and films on social media pages which can be publicly accessed
  • the welfare of the children and young people taking part in our activities is paramount
  • children, their parents and carers have a right to decide whether their images are taken and how these may be used, regardless of age, disability, gender reassignment, race, religion or belief, sex or sexual orientation
  • consent to take images of children is only meaningful when children, their parents and carers understand how the images will be used and stored, and are aware of the potential risks associated with the use and distribution of these images. Images/videos that are posted on public social media pages are no longer protected and can potentially be saved/downloaded and then potentially distributed by any user of the app/website. Star Power Performing Arts has no control over this.

We will seek to keep children and young people safe by:

  • asking for consent from a child/their parents or carers before taking and using a child’s image
  • explaining what images will be used for, how they will be stored and potential risks associated with sharing images of children (as detailed above)
  • making it clear that if a child or their family withdraw consent for an image to be shared, it may not be possible to delete images that have already been shared or published
  • avoiding publishing personal information about individual children and disguising any identifying information as far a practicable 
  • making sure children, their parents and carers understand how images of children will be securely stored and for how long 
  • reducing the risk of images being copied and used inappropriately by only using images of children in appropriate clothing 
  • using images that positively reflect young people’s involvement in the activity.
  • We will also develop a procedure for reporting the abuse or misuse of images of children as part of our child protection procedures. We will ensure everyone involved in our organisation knows the procedures to follow to keep children safe.


Photography and/or filming for Star Power Performing Arts Limited’s use

We recognise that our group leaders may use photography and filming as an aid in activities such as music or drama. However, this should only be done with Star Power Performing Arts Limited’s permission.

Children, young people, parents and carers should be aware that photography and filming is part of the programme and giving consent for photography/filming includes this.

If we hire a photographer for one of our events, we will seek to keep children and young people safe by:

  • providing the photographer with a clear brief about appropriate content and behaviour
  • ensuring the photographer is identifiable at all times
  • informing children, their parents and carers that a photographer will be at the event 
  • not allowing the photographer to have unsupervised access to children
  • not allowing the photographer to carry out sessions outside the event or at a child’s home
  • reporting concerns regarding inappropriate or intrusive photography following our child protection procedures.



Photography and/or filming for wider use

If people such as local journalists, professional photographers (not hired by Star Power Performing Arts Limited) or students wish to record one of our events and share the images professionally or in the wider world, they should seek permission in advance.

They should provide:

  • the name and address of the person using the camera
  • the names of children they wish to take images of (if possible)
  • the reason for taking the images and/or what the images will be used for
  • a signed declaration that the information provided is valid and that the images will only be used for the reasons given.
  • Star Power Performing Arts Limited will verify these details and decide whether to grant permission for photographs/films to be taken. We will seek consent from the children who are the intended subjects of the images and their parents and inform the photographer of anyone who does not give consent.
  • At the event we will inform children, parents and carers that an external photographer is present and ensure the photographer is easily identifiable. If Star Power Performing Arts is concerned that someone unknown to us is using their sessions for photography or filming purposes, we will ask them to leave and (depending on the nature of the concerns) follow our child protection procedures.


If consent to take photographs is not given

If children, parents and/or carers do not consent to photographs being taken, we will respect their wishes. We will agree in advance how they would like to be identified so the photographer knows not to take pictures of them, and ensure this is done in a way that does not single out the child or make them feel isolated.


Storing images

We will store photographs and videos of children securely, in accordance with our safeguarding policy and data protection law.

We will keep hard copies of images in a locked drawer and electronic images in a protected folder with restricted access. Images will be stored for a period of 5 years.

We will never store images of children on unencrypted portable equipment.


Contact details

Photography and images co-ordinator

Name: Stephanie Kane

Phone/email: 07464 003878/starpowerperformingarts@gmail.com

Senior lead for safeguarding and child protection

Name: Stephanie Kane

Phone/email: 07464 003878/starpowerperformingarts@gmail.com

NSPCC helpline

0808 800 5000

We are committed to reviewing our policy and good practice annually.

This policy was implemented on: 06/09/2022

This policy was last reviewed on: 26/10/23

Signed: Stephanie Kane 

Date: 06/09/2023



Star Power Performing Arts Limited Safeguarding Policy Statement


We provide Performing Arts tuition for children and young people, allowing them to be creative and express themselves in a supportive, safe environment.

The purpose of this policy statement is:

  • to protect children and young people who receive Star Power Performing Arts Limited’s services from harm. This includes the children of adults who use our services
  • to provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection.
  • This policy applies to anyone working on behalf of Star Power Performing Arts Limited, including senior managers and the board of trustees, paid staff, volunteers, sessional workers, agency staff and students.     

Legal framework:

This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect Scotland. A summary of the key legislation and guidance is available from nspcc.org.uk/childprotection.




We believe that:

  • children and young people should never experience abuse of any kind
  • we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.



We recognise that:

  • the welfare of children is paramount in all the work we do and in all the decisions we take
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare
  • all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
  • some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
  • extra safeguards may be needed to keep children who are additionally
  • vulnerable safe from abuse.

We will seek to keep children and young people safe by:

  • valuing, listening to and respecting them
  • appointing a nominated child protection lead for children and young people, a deputy and a lead trustee/board member for safeguarding
  • adopting child protection and safeguarding best practice through our policies, procedures and code of conduct for staff and volunteers
  • providing effective management for staff and volunteers so that all staff and volunteers know about and follow our policies and procedures confidently and competently
  • recruiting and selecting staff and volunteers safely, ensuring all necessary checks are made
  • recording and storing and using information professionally and securely, in line with data protection legislation and guidance
  • making sure that children, young people and their families know where to go for help if they have a concern
  • using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately
  • using our procedures to manage any allegations against staff and volunteers appropriately
  • creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise
  • ensuring that we have effective complaints and whistleblowing measures in place
  • ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance
  • building a safeguarding culture where staff and volunteers, children, young people and their families, treat each other with respect and are comfortable about sharing concerns.


Contact details

Nominated child protection lead

Name: Stephanie Kane 

Deputy child protection lead(s)

Name: Megan O’Raw 

Contact:

Phone Number: 07464 003878

Email: starpowerperformingarts@gmail.comResearch and resources Example of a safeguarding p

Trustee/Senior lead for safeguarding and child protection

Name: Stephanie Kane

NSPCC Helpline

0808 800 5000

We are committed to reviewing our policy and good practice annually.

This policy was last reviewed on: 26/10/2023

Signed: Stephanie Kane 

Date: 06/09/2022


Star Power Performing Arts Fee Policy


Fees shall be taken via the Stripe payment system on 1st of each month. 


Fees are paid for the month ahead (eg November fees cover November's classes) and are non refundable unless the class is cancelled by Star Power Performing Arts Limited. 


If payment fails class4kids will initiate 3 further attempts to take payment. If these also fail Star Power Performing Arts Limited will contact you to discuss further options. 


If your child does not wish to return to class the following month please advise Star Power Performing Arts Limited no later than 23rd of each month to allow your subscription to be cancelled. Failure to do so will result in the following month's fees being taken.


This policy was last reviewed on: 25/11/2024

Signed: Stephanie Kane 

Date: 09/11/2022